Comments on: Re-defining Technical Support http://blog.tech4learning.ca/2008/05/re-defining-technical-support-2/ discussing the issues and joys of technology and learning Sat, 07 Nov 2009 16:10:56 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Andrew Churches http://blog.tech4learning.ca/2008/05/re-defining-technical-support-2/comment-page-1/#comment-84 Andrew Churches Sat, 10 May 2008 05:24:18 +0000 http://tech4learning.ca/blog/?p=43#comment-84 Hi Cindy, I think you are on the right track and I will be following your progress. Its a hard road to run, balancing the needs for security, workflow and reliability with teachers demands for creativity, freedom and experimentation. This level of freedom is essential for the mavericks and early adopters, those who out of interest will experiment, modify, adapt and mash up any thing into something for education. Technical teams must support these people even when they get it wrong (and from my own experience I have got it wrong many times), but this experimentation will pay off. Look at Edison with the electric light bulb. "I speak without exaggeration when I say that I have constructed 3,000 different theories in connection with the electric light, each one of them reasonable and apparently likely to be true. Yet only in two cases did my experiments prove the truth of my theory" the world would be a darker place with out his experimentation. Cheers A Andrew Churchess last blog post..<a href="http://edorigami.wikispaces.com/page/diff/home/23346901" rel="nofollow">home</a> Hi Cindy,
I think you are on the right track and I will be following your progress. Its a hard road to run, balancing the needs for security, workflow and reliability with teachers demands for creativity, freedom and experimentation.
This level of freedom is essential for the mavericks and early adopters, those who out of interest will experiment, modify, adapt and mash up any thing into something for education.
Technical teams must support these people even when they get it wrong (and from my own experience I have got it wrong many times), but this experimentation will pay off. Look at Edison with the electric light bulb.
“I speak without exaggeration when I say that I have constructed 3,000 different theories in connection with the electric light, each one of them reasonable and apparently likely to be true. Yet only in two cases did my experiments prove the truth of my theory”
the world would be a darker place with out his experimentation.
Cheers

A

Andrew Churchess last blog post..home

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