Are you ready to participate in something different online? Normally this work would be done in a face to face session with very structured facilitation. In the IT world, we call it “gathering user requirements”. In this case it’s about understanding how parents, staff and trustees will want to use a K-12 Parent Portal.
One way to define requirements is to create a composite description or persona of the stakeholders from the output of that structured workshop. I’m a big believer in story telling, so that method resonated for me. I’d create a persona and story to represent the users of the Parent Portal. But I can’t do it alone. I need your help. I need you to participate in this online asynchronous workshop. I dont’ know that this has been done before in this way. I hope you find this as intriguing as I do!
This approach is grounded in theory and standards. ISO 18529 and the work of Timo Jokela underpin this approach to user-centred design. I’ve also looked to Maguire for the strategies to employ. I’ve devised a composite methodology that honours the voice of the users through story-telling. I’m planning narratives, descriptions and storyboards as part of the work. The Portal design will incorporate these voices.
What we will create is a composite persona to represent each of the major stakeholder groups. Of course the groups are not homogenous, but I’m looking for the common, significant characteristics. Having said that I am giong to create at least two parent personas, as I believe there is significant diversity within that group.
So here they are – Donna, Jon, Karl, Sally, George and Genevieve.
I’m introducing them all today, but I plan to have individual posts for each of them. I welcome your comments today on the approach and the personas, and will actively solicit your participation when I introduce them in depth in future posts.
Parent – Sally Barrett
Sally has three children aged four, eight and eleven. Her eldest child is in grade 6. Sally works four days a week as a chartered accountant. (click here for post about Sally)
Parent – George Wangari
George has two children aged ten and twelve. The family has lived in Canada for two years. The children speak English now; George’s English is limited. (click here for a post about George)
Parent – Alicia Delmorales
Alicia has two children aged fifteen and seventeen. The children are very active in extra-curricular activities. (click here for a post about Alicia)
Teacher – Jon Oyen
Jon teaches middle school. He has been teaching for ten years, primarily in grades three to eight. He is the science specialist in his school. (click here for a post about Jon)
Principal – Genevieve Larousse
Genevieve is an elementary school principal. She taught social studies in grade nine in her last teaching position. (click here for a post about Genevieve)
District Staff – Karl Fitsch
Karl works in the finance department. He is responsible for fee collection. (click here for a post about Karl)
Trustee – Donna Burke
Donna is serving her second term as a trustee. Her three children are graduates of the school system. click here for a post about Donna